FAQs

FAQs

Frequently Asked Questions

  1. Consider your style: Determine the hairstyle and color you prefer. Look for wigs that match your natural hair or explore new styles that you’ve always wanted to try.
  2. Choose the right material: Wigs come in various materials such as human hair, synthetic hair, and blends. Human hair wigs offer the most natural look and versatility, while synthetic wigs are more affordable and require less maintenance.
  3. Measure your head: Take accurate measurements of your head circumference to ensure the wig fits comfortably. Most wigs come with adjustable straps to accommodate different head sizes.
  4. Think about cap construction: Wigs come in different cap constructions such as lace front, monofilament, and traditional caps. Lace front wigs provide a natural hairline, while monofilament caps mimic the look of a natural scalp. Choose the cap construction that best suits your needs and preferences.
  5. Try before you buy: If possible, try on different wig styles and colors to see how they look on you. Many wig stores offer consultations with experienced stylists who can help you find the perfect wig.
  6. Consider your lifestyle: Think about your daily activities and how they may affect your wig choice. If you lead an active lifestyle, opt for a wig that is easy to style and maintain.
  7. Take care of your wig: Proper maintenance is essential to keep your wig looking its best. Follow the manufacturer’s instructions for washing, styling, and storing your wig to prolong its lifespan.

Yes, we offer both human hair and synthetic wigs to cater to a variety of preferences and needs. Our human hair wigs provide a natural look and feel, allowing for styling versatility and durability. On the other hand, our synthetic wigs offer affordability and low maintenance, with a wide range of colors and styles to choose from. Whether you’re looking for the realism of human hair or the convenience of synthetic fibers, we have options to suit your preferences.

Yes, you can customise the colour and style of your wig. We offer a variety of options for customisation, allowing you to choose from different colours, lengths, textures, and styles to suit your preferences. We also offer bespoke wig-making services where you can specify exactly what you want. Whether you’re looking for a natural-looking hair colour or something more bold and creative, there are options available to tailor your wig to your individual style. Be sure to check with us for specific customisation options and any additional costs associated with them.

The time it takes to receive your bespoke wig can vary depending on several factors such as the complexity of the design, materials used, and our workload. Typically, the process can take anywhere from 6 to 8 weeks from the initial consultation to the final delivery of your wig. However, this timeframe may be longer for more intricate or custom designs. It’s essential to discuss specific timelines with us to ensure your expectations are met.

Yes, we do offer home visits for consultations and fittings within 10miles radius of Matlock. Our goal is to provide convenient and personalised service to our clients, ensuring that you can receive expert advice and tailored fittings in the comfort of your own home. Simply reach out to schedule an appointment, and we will be happy to accommodate your needs.

  1. Handling: Always handle your wig with care, avoiding excessive pulling or tugging. Hold it by the base or the inner cap when putting it on or taking it off.

  2. Cleaning: Regular cleaning is necessary to remove dirt, oil, and product buildup. Use a wig shampoo specifically formulated for synthetic or human hair wigs. Gently lather the shampoo in cool water and rinse thoroughly. Avoid rubbing or wringing out the wig, as this can damage the fibres.

  3. Drying: After washing, gently pat the wig with a towel to remove excess water. Avoid wringing or twisting. Allow the wig to air dry on a wig stand or a clean, dry towel. Avoid using heat sources such as hair dryers, as they can damage synthetic fibres or alter the shape of the wig.

  4. Styling: Use only wig-specific styling products and tools. Avoid regular hairbrushes or combs, as they can cause static and damage the fibres. For synthetic wigs, avoid heat styling unless they are heat-friendly wigs designed for this purpose. For human hair wigs, you can use heat styling tools, but use them on low heat settings and apply a heat protectant spray.

  5. Storage: When not in use, store your wig on a wig stand or in a clean, dry place away from direct sunlight, heat, and humidity. Avoid storing it in a plastic bag or container, as this can cause the fibres to become compressed and tangled.

  6. Avoiding Friction: Minimise friction between your wig and clothing or other surfaces to prevent tangling and matting. Consider wearing a wig cap underneath to protect your natural hair and scalp and reduce friction.

  7. Maintenance: Trim any frayed or split ends regularly to maintain the appearance of your wig. For human hair wigs, consider periodic deep conditioning treatments to keep the hair soft, smooth, and manageable.

We generally do not recommend wearing a wig while swimming or exercising. The combination of water and movement can cause the wig to become loose or dislodged. Additionally, exposure to chlorine or saltwater can damage the wig’s fibres and alter its appearance over time. If you’re looking for a solution for these activities, consider wearing a swimming cap. 

Yes, we do offer financing options for wig purchases. We provide financing through services such as Klarna and PayPal. Our financing options are regularly updated, so please check the available options at checkout for more details.

Yes, we offer returns and exchanges on wigs if they don’t suit you. We understand that finding the perfect fit and style can be challenging. If you’re not satisfied with your purchase, simply contact our customer service team within 24 hours of receiving your order, and we’ll guide you through the return or exchange process. Please note that the wig must be in its original condition and packaging for us to process the return or exchange. Our goal is to ensure your complete satisfaction with our products, so don’t hesitate to reach out if you need assistance.

Yes, we offer wig maintenance services to ensure that your wig stays in optimal condition. Our experienced professionals can provide various services such as washing, conditioning, styling, repairing, and trimming to keep your wig looking its best. Whether you need a simple touch-up or more extensive maintenance, we’re here to help you maintain the longevity and quality of your wig. Feel free to contact us for more information on our wig maintenance services.

Yes, we offer consultations for individuals experiencing hair loss. Our experienced professionals can assess your specific situation and discuss potential solutions tailored to your needs. Whether you’re concerned about thinning hair, bald patches, or other hair loss issues, we’re here to provide personalised guidance and support. Reach out to us to schedule a consultation and take the first step towards addressing your hair loss concerns.

Yes, our wigs are designed to be suitable for individuals with sensitive scalps. Please contact us before placing an order to discuss the various options we have available. We understand the importance of comfort and strive to provide products that are gentle on the skin. Some of our wigs are made from high-quality materials that are hypoallergenic and breathable, minimising irritation to the scalp. Additionally, all our wigs are crafted with adjustable features to ensure a secure and comfortable fit for all wearers, including those with sensitive scalps. If you have any specific concerns or requirements, please feel free to reach out to our customer service team for personalised assistance.

Yes, you can definitely wear your wig in different styles, including updos and ponytails. Some of our wigs are designed with versatility in mind, allowing you to style them according to your preference. However, it’s important to handle your wig gently to avoid damaging the fibres or the cap construction. You may need to use specific styling tools and products suited for synthetic or human hair wigs to achieve the desired look while maintaining the wig’s quality.

Yes, we do offer discounts for bulk purchases. The amount of discount depends on the quantity ordered and the specific products or services being purchased. Feel free to contact us for more information on bulk pricing and discounts tailored to your needs.

Yes, you can wear hats or headscarves over your wig! Wearing hats or headscarves can add style and variety to your look while also providing additional protection for your wig. Just make sure that the hat or headscarf fits comfortably over your wig without causing any bunching or shifting. You can experiment with different styles and colours to complement your outfit and enhance your overall appearance.

Yes, we offer consultations for styling advice. Our experienced stylists are available to provide personalised guidance tailored to your preferences and needs. We’re here to help you look and feel your best. Simply reach out to schedule a consultation and let us assist you in elevating your style.

Certainly! You can absolutely wash and style your wig at home. We provide comprehensive instructions along with your wig purchase to guide you through the process. However, if you prefer professional assistance or have specific styling needs, we are always available to assist you. Feel free to visit us for personalised care and advice tailored to your preferences.

Yes, we offer a range of accessories and products specifically designed to enhance the longevity of your wig. These include wig stands for proper storage and maintenance, wig caps to protect your natural hair and maintain a secure fit, specialised brushes and combs for gentle detangling, wig-specific shampoos and conditioners to keep your wig clean and soft, and wig sprays or serums to add shine and manage frizz. Using these accessories and products regularly can help preserve the quality and lifespan of your wig, ensuring it looks beautiful for longer.

Still have a question?

Get in touch! We’re always happy to help.