The questions most people arrive with.

Yes. Deciding between a wig, topper, mesh integration or hair system is one of the main reasons to begin with a consultation. Sarah considers the coverage needed, your remaining hair, lifestyle, timeframe and the level of ongoing care that feels realistic.

Ready-made pieces are finished wigs from established makers, colour-matched and personalised at the atelier. All ready-made pieces are ordered from our suppliers. We will confirm the estimated shipping or delivery timeframe within three days of receiving your order and confirmed payment. Any additional time needed for fitting or personalisation will be confirmed separately. Customised pieces begin with a quality base that is re-worked to your hairline, density and colour. Fully bespoke pieces are built to your measurements from the foundation upwards.

A wig is a full piece worn over your own hair. A topper is a partial piece worn over the crown and blended with remaining hair. A hair system is a base fitted over a defined area and maintained on a regular schedule.

A natural result comes from the combined choices of hairline, density, colour, parting, base construction and fit. Ready-made and customised pieces are personalised in-house; fully bespoke pieces allow those details to be drafted to your measurements.

It depends on timeframe, fit, hairline, the level of personalisation required and budget. The consultation is where those trade-offs become clear, with no pressure to choose the most complex route.

Often, yes. Styling, adjustment, cleaning guidance, repair and restoration may be possible for pieces made elsewhere. Send a short enquiry first so Sarah can advise whether the piece needs to be seen in person.

The appointment begins with a conversation about what has changed and what matters to you. Sarah looks at your hair and scalp from a fitting perspective, discusses suitable routes, and explains pricing and next steps. This is cosmetic hair care, not medical diagnosis or treatment.

Appointments are held one-to-one at the atelier. You will not be introduced or photographed, and nothing you share is used for marketing without your consent.

Yes. A partner, parent, friend or member of your medical team is welcome at an appointment.

For new clients, or when a year or more has passed since your last appointment with Sarah, choose a focused 45-minute consultation for £65 or an in-depth 90-minute consultation for £120 at the Matlock atelier. Both can include assessment, any required measurements and discussion of your product requirements. Choose an available date and time, pay at checkout and check your booking confirmation.

Returning clients. If your last appointment with Sarah was less than 12 months ago, there is no further consultation fee. Please contact Sarah to arrange your appointment. If it has been a year or more, the usual consultation fee applies.

No. The purpose of the consultation is to leave with clarity: a recommendation, the relevant options and transparent pricing. You can take time before deciding whether to proceed.

Bring any current piece you would like Sarah to assess and, if helpful, photographs of how you normally wear your hair. Medical records are not required. If you have a clinical question, speak with your GP, consultant or specialist nurse.

Yes. The atelier works with people experiencing treatment-related hair loss, alopecia, pattern loss and longer-term change. The service is cosmetic hair care and can sit alongside support from your medical team.

No. Sarah’s work covers cosmetic hair replacement, fitting, personalisation and aftercare. For diagnosis, treatment or prognosis, speak with a GP, consultant, dermatologist or specialist nurse.

Yes. Children and young people are seen at their own pace, with a parent or guardian present throughout. You are welcome to contact the atelier first, without your child present, to discuss what an appointment might feel like.

Sarah works with women, men and children seeking help with medical hair loss, alopecia, pattern loss, thinning and other long-term changes. Begin with a short enquiry if you are unsure whether the service fits your circumstances.